Promo codes aren't cutting it... How ODU uses Offstreet to easily issue department permits
Like many schools, Old Dominion University set on its digital transformation journey with the adoption of LPR enforcement, virtual permits for staff and students, and mobile pay for visitors.
Recognizing department guests as pivotal stakeholders, the inconvenience of requiring their guests to input promo codes through a mobile app was evident.
ODU turned to Offstreet to streamline this process, simplifying the invitation process for departments but also ensuring a seamless parking experience for their guests.
99%
100%
100%
.svg)
.png)
Old Dominion University
Challenges
.svg)
Guests pushed back on entering their credit card info for a $0 permit and the temporary hold contributed to further confusion
Lacked customizable instructions, making guest communication difficult
Resulted in guests not completing the registration or doing it incorrectly, creating additional work for the parking team
Lacked flexibility to support unique
permit types, events, and department needsBilling departments for their usage was not straight-forward as the reporting available was not designed for these use cases
Correcting incorrect registrations, issuing refunds, and reversing citations created extra work for the parking team
Solution
.svg)
Simple guest checkout
.svg)
Guests are only required to enter their license plate number and the unique code given to them by their host
$0 means $0 - No transaction fees, credit card info, or holds
The whole process can be completed in less than 10 seconds, creating a better guest experience
Improved guest communication
Guest can create their permit from
their phone in advance or upon arrivalGuest receives parking info, including GPS
mapping, a campus map, and detailed
parking instructionsGuests receive a confirmation and
reminder email including parking details
.svg)
.svg)
Easy bill-back process
Host information and billing code attached to each permit for easy tracking
Up-to-date reports so ODU's parking team can bill-back each month based on the department's usage
High user success rate resulting in reduced administrative burden
Outcome
Department permits have never been so easy
99% user success rate
A virtual permit solution designed for guests skyrocketed user success rates, relieving the parking team of the administrative burden from their previous process100% reliability
With complete access to Offstreet's Statuspage, plus unwavering support from their team, ODU can rely on Offstreet to deliver a solution that exceeds expectations100% satisfaction
All stakeholders are completely satisfied with the implementation of Offstreet; the parking team, department, and their guests, have had only positive things to say
Old Dominion University
Streamline Guest Parking
on Campus
Improve your guest experience, reduce time
spent managing guest parking, and reduce
your reliance on hardware.
