Crafting a seamless
guest experience
Utilize virtual permits
- Online registration
- Eliminate unnecessary steps (print/pickup, enter extra info, download an app, create an account, etc.)
- Reduces errors and administrative overhead while providing a much smoother experience for guests
Integrate permit and enforcement software
- Ensures guests aren’t cited
- Allows parking and transportation teams/enforcement to patrol effectively
Direct-to-guest communication
- Implement technology that allows you to customize and communicate guest parking instructions within the permit site/page
Pre-session communication
- Send reminder emails and ‘Know Before You Go’ guides that ensure guests are equipped with critical information before they even leave their house
Consistency across channels
- Consider all channels that may be used to communicate with guests - website, email, permit landing page, event host, event website, front-line staff, etc.
What can you do?
- Clear directions to the parking lot
- Instructions/signage indicating where to park
- Directions from parking to final destination
The pay station problem:
Cal Poly’s experience switching to virtual permits for departments
Up to 90% time saved for all stakeholders
Less than 10 seconds to create a permit
Increased lot utilization and flexibility
Designed for universities
Guest checkout
No app download, account creation or payment information required
Communications
Easily communicate critical information - custom instructions, directions, and files
Unlimited options
Custom permit configurations for any department or special event need
Admin control
Admins have total control over the account and can add users as desired